FAQ

FAQ

Frequently Asked Questions

Everything you may want to know about our handmade products, delivery, natural materials and wool care.

How long does it take to receive my order?

All our products are handmade with care and attention to detail.

Please allow 6–7 business days for production before your order is shipped.

After production, delivery usually takes 5–8 business days, depending on the destination.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Delivery times may vary depending on the destination, customs processing and local courier services.

Are your products handmade?

Yes. Every product is carefully handmade in small batches.

Because of the handmade nature of our products, slight variations in size, shape or finish may occur. This is part of their unique character.

What materials do you use?

We work with carefully selected natural materials such as merino wool, Bulgarian wool, linen, hemp and cotton.

Our materials are chosen for their breathability, comfort, durability and natural feel.

Why merino wool?

Merino wool is naturally breathable, temperature regulating and moisture-wicking.

  • ✓ Helps keep you warm in winter
  • ✓ Helps keep you cool in summer
  • ✓ Supports a dry and comfortable sleep environment
  • ✓ Naturally hypoallergenic and resistant to dust mites
How should I care for wool products?

Wool is naturally self-cleaning, so frequent washing is not necessary.

  • ✓ Air regularly in a dry, well-ventilated place
  • ✓ Hand wash gently with cool or lukewarm water when needed
  • ✓ Use detergent suitable for wool, preferably lanolin-based
  • ✓ Do not use bleach or harsh chemicals
  • ✓ Do not tumble dry
  • ✓ Dry naturally on fresh air, away from direct heat
Can I machine wash my wool product?

For most wool products, hand washing is the safest option.

If machine washing is allowed for your specific product, please use only a very gentle wool program, cool water and wool detergent. Do not centrifuge or tumble dry.

Can I request a custom size?

Yes. Many of our products can be made in custom sizes.

Please contact us before placing your order and we will be happy to discuss your request.

Can I return my order?

Due to the handmade nature of our products, we do not accept returns based on personal preference.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately so we can review the case and assist you.

Will I have to pay customs or import fees?

For international orders, customs duties, import taxes or local fees may apply depending on your country.

These charges are the responsibility of the customer.

Still have a question?

You can contact us anytime at [email protected].